Case study Eduard

For two decades, Eduard has been creating custom trailers of virtually every type for their customers. With 10,000 possible variations, the company does a great job of providing customization. Using OrderCentral, dealers can now assemble and order their trailer online.

The challenge

Eduard wants to make it as easy as possible for its dealers to work together in a digital way. An important part is that dealers should be able to place orders online. All communication must be made possible online as well.

The solution

As a b-2-b webshop, OrderCentral offers the ability to handle simple and complex orders; from a single part to configuring a complete trailer. OrderCentral connects seamlessly with Salesforce’s CRM functionality, including the Sales Cloud and Service Cloud, which Eduard already has in use.

The results

  • Since the implementation, dealers can easily place orders online.
  • They now have instant visibility into their orders, inventories, invoices, warranty requests and service requests at all times on one platform.
  • Eduard’s thousands of products are now available in OrderCentral. Everything that comes into production is configured and ordered in OrderCentral.
  • Thanks to OrderCentral, Eduard can adequately manage its contacts with resellers.
  • Employees spend their time efficiently because many business processes are now automated.

The story of Eduard

Download full case study

We respect and protect your privacy. Read more