The challenge
Eduard wants to make it as easy as possible for its dealers to work together in a digital way. An important part is that dealers should be able to place orders online. All communication must be made possible online as well.
The solution
As a b-2-b webshop, OrderCentral offers the ability to handle simple and complex orders; from a single part to configuring a complete trailer. OrderCentral connects seamlessly with Salesforce’s CRM functionality, including the Sales Cloud and Service Cloud, which Eduard already has in use.
The results
- Since the implementation, dealers can easily place orders online.
- They now have instant visibility into their orders, inventories, invoices, warranty requests and service requests at all times on one platform.
- Eduard’s thousands of products are now available in OrderCentral. Everything that comes into production is configured and ordered in OrderCentral.
- Thanks to OrderCentral, Eduard can adequately manage its contacts with resellers.
- Employees spend their time efficiently because many business processes are now automated.