Salesforce B2B Commerce in a plug-and-play platform

Do you want your customers to be able to easily order online? OrderCentral is a plug-and-play e-commerce platform based on the proven cloud technology of Salesforce B2B Commerce.

What is Salesforce B2B Commerce?

Salesforce B2B Commerce is a Salesforce solution that enables you to meet the needs of your business customers online via a webshop, online catalog or customer portal. In doing so, you respond to the growing need for self-service among business customers. With Salesforce B2B Commerce, your customers can place orders anytime and anywhere, even when your branches are closed or when your account managers are busy.

Salesforce B2B Commerce and OrderCentral

Salesforce B2B Commerce brings you all the features you need to provide customers with a seamless customer experience, while efficiently processing those orders behind the scenes. It does require some technical knowledge to implement Salesforce B2B Commerce and take advantage of all its features. That's why OrderCentral has integrated all the features into a plug-and-play and flexible platform, which is intuitive and user-friendly to manage. All the advantages of Salesforce B2B Commerce, except that it's easier to access and takes less time to implement!

Take advantage of numerous e-commerce features

Open or restricted environment

You decide whether you opt for an online environment that is visible to all your customers or a restricted environment that is only accessible to those customers with an account.
Price management

A large number of B2B companies have customized agreements with customers with regard to prices, quantity scales and volume discounts. You can easily incorporate these into your B2B webshop. You can also distinguish between prices by country, region, dealer or market segment.
Asset management

Just like Salesforce B2B e-commerce, OrderCentral supports the possibility to present customers only the collections or product lines relevant to them.
Order management

Establish automated processes for order fulfillment so that order information always gets to the right place and customers have constant insight into the status of their orders.
Webshop analytics

How about your turnover, average order value, number of returns or faulty deliveries? You'll see it all in real time in a convenient dashboard. OrderCentral also allows you to make your own detailed analyses. As a result, you'll always be able to focus on important e-commerce KPIs.
Upselling and cross-selling

Provide real-time relevant product recommendations to customers in your webshop. As an example, show them only the consumables or spare parts that belong to their equipment.
Shipping cost calculations

Automatically show customers the correct shipping costs and apply the correct VAT regulations based on the region or by country from which your customer is placing an order.
Payment providing integration

Make it easy for customers to pay online or set up automatic invoicing processes, ensuring that online orders will be paid for faster. OrderCentral supports all major national and international ordering and payment methods.
Self service possibilities

Establish an online environment for business customers where they can find and download their invoices, warranty documents, contracts and service agreements. Alternatively, create an online knowledge base with resources including manuals. This is how you reduce the pressure on your service staff.

Cater to end users or support your partners

OrderCentral empowers you to create B2B webshops and online catalogs for end users. However, you can also use the integrated functionalities of Salesforce B2B Commerce to support your branches, dealers or partners. Allow them, for instance, to easily replenish their inventories or provide them with sites and portals that enable them to optimally serve their customers online.

Combine all your processes in a single platform

The strength of OrderCentral? It allows you to bring together all processes related to B2B e-commerce and customer relationship management in one platform. From marketing to sales all the way to order management and service. You'll have one single platform where all your customer data is brought together. You can also seamlessly integrate all your processes. Our partners will be happy to help you make use of the possibilities in the field of B2B Commerce as well as the other functionalities of Salesforce!

Getting started with B2B Commerce via Salesforce

The online competition keeps moving forward. That's why OrderCentral has been set up in such a way that you can quickly get started with B2B Commerce via Salesforce. With a wide range of templates and standard workflows, implementing your e-commerce environment will take relatively little time. Furthermore, our implementation partners will be more than happy to assist you in the process. They'll also gladly help you optimize your internal processes. Or linking OrderCentral to your existing systems. Together, we'll support you in serving B2B customers online in an efficient and user-friendly way.

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