A dealer orders a product that is actually not in stock. The order has to be adjusted and the delivery date is pushed back. For the dealer, this feels unreliable and frustrating.
The impact on your organization
- Disappointed dealers: incorrect expectations about deliveries.
- Extra back-office work: significant time spent on clarification and corrections.
- Delays in order processing: delivery times shift due to uncertainty.
- Reputation damage: dealers perceive your organization as unreliable.
Do you recognize this in your organization?
Are dealers often surprised by longer delivery times, does your back office frequently have to adjust orders due to stock discrepancies, do dealers often lack sufficient information about availability, and does this lead to dissatisfaction or missed repeat orders?
If you answer yes to these questions, the lack of real-time insight is a serious bottleneck.
Why this problem occurs so often
Many companies communicate stock levels and delivery times through periodic lists, emails, or Excel sheets. But this information is outdated the moment it is shared. Dealers then place orders based on incorrect assumptions, with major consequences.
What you can already do yourself
Provide frequent updates of stock lists and share them proactively, communicate delivery times clearly when deviations occur, and ensure close coordination between planning, inventory management, and your back office.
How OrderCentral solves this structurally
OrderCentral connects directly to your ERP and displays real-time stock levels and delivery times to dealers. They know exactly what is available and when they can expect it.
The benefits at a glance
- Real-time insight: always up-to-date stock levels and lead times.
- Fewer inquiries: dealers no longer need to call or email.
- Faster order processing: no corrections or delays.
- Reliable reputation: dealers experience your organization as transparent and professional.
Ready to provide dealers with real-time insight?
Would you like to see how OrderCentral makes up-to-date stock and delivery information instantly available?
👉 Request a demo