Businesses can use customer portals to automate their marketing efforts. For example, they can send automated emails or notifications about new products, discounts, or loyalty rewards based on customer behavior and preferences. This can increase sales and profitability.
Read moreCustomer portals can reduce operational costs in various ways, such as by automating routine tasks and reducing the need for customer service staff. This can increase business profitability.
Read moreCustomer portals can be used to promote related products or services that a customer might be interested in. Cross-selling and upselling can be facilitated by analyzing customer data and presenting relevant suggestions. This can increase the average transaction size, leading to higher profits.
Read moreBy providing a high-quality, convenient service, customer portals can increase customer retention. It's usually more cost-effective to retain existing customers than to acquire new ones, so this can have a significant impact on profitability.
Read moreCustomer portals can provide valuable data about customers' preferences, behavior, and needs. This data can be used to improve products, services, and marketing strategies, leading to increased sales and profits.
Read moreCustomer portals can provide a platform for customers to give feedback on products or services. This feedback can be used to make improvements, leading to higher customer satisfaction and loyalty. Additionally, positive feedback and testimonials can be used to attract new customers.
Read moreTraditionally, B2B companies conduct most of their business offline. Customers order by mail or phone, meet with their account manager or drop by physical establishments. Yet a rapid shift towards B2B e-commerce is currently taking place. Companies are selling their products or services to corporate clientele through an online B2B webshop, or the like. The following are the advantages of B2B e-commerce!
Read moreThe way business customers buy products and services is evolving. There is a rapid shift from offline to online transactions. Where did this come from? What do B2B customers expect from your business in the online arena? And how do you respond in a customer-focused, efficient and scalable way? You'll find out in this blog.
Read moreAre you considering a B2B webshop? Or do you want to improve the results of your B2B webshop? Read about what successful B2B companies do to serve customers online.
Read moreDiscover firsthand and completely free how OrderCentral works during an online demo.
