A dealer orders parts intended only for another country, or products that fall outside their contract. The back office has to correct the order, and the dealer becomes frustrated.
The impact on your organization
- Incorrect orders: time-consuming corrections and unnecessary returns.
- Dealer frustration: they do not understand why an order cannot be fulfilled.
- Inefficiency: back office and sales repeatedly have to explain the rules.
- Risk of stock issues: incorrect products are ordered and delivered.
Do you recognize this in your organization?
Do you frequently receive orders for products that cannot be delivered, do you often process returns due to incorrectly ordered items, are there dealers who are unsure which assortment applies to them, and does explaining assortment rules take significant time?
If you answer yes, assortment confusion is likely a recurring issue in your ordering process.
Why this problem occurs so often
In many manufacturing companies, dealers receive access to generic price lists or catalogs. Without visibility restrictions tailored to contract, region, or agreements, dealers order products that are not intended for them. This leads to confusion and errors.
What you can already do yourself
Create separate price lists per dealer or region and share them proactively, keep documentation up to date so dealers do not work with outdated information, and communicate clearly which products are and are not available.
How OrderCentral solves this structurally
With OrderCentral, each dealer sees only the assortment that applies specifically to them. No confusion, no returns, and no unnecessary discussions.
The benefits at a glance
- Error-free assortment: dealers see only relevant products.
- Fewer returns: incorrect orders are prevented.
- ERP integration: assortment linked directly to contracts and conditions.
- More satisfied dealers: clarity creates trust and efficiency.
Ready to eliminate assortment confusion?
Would you like to see how OrderCentral ensures dealers always order the correct assortment?